Introduction
At Ngamije Solution School, we are passionate about empowering individuals and organizations through high-quality digital education. Every course, template, and program we offer is carefully designed to deliver real value and lasting skills.
As part of our commitment to clarity and fairness, we’ve outlined our refund policy below to ensure you understand what to expect before enrolling.
1. Our Commitment to Quality
We work hard to ensure that:
- Each course is clearly described before purchase.
- You have access to previews, outlines, and detailed modules to help you make informed decisions.
- Our support team is available to help with technical or access issues.
We encourage all learners to review course content carefully before purchasing, to ensure the program fits your needs.
2. No Refund Policy
Due to the digital nature of our content and the immediate access granted upon purchase, all sales are final.
This means:
- We do not issue refunds for course enrollments, digital downloads, coaching sessions, subscriptions, or bundled offers.
- Refunds are not provided due to changes in your schedule, perceived lack of value, or accidental purchases.
This policy allows us to maintain the integrity of our content and pricing for all learners. We believe in the value of what we offer, and we stand behind our programs.
3. Teachable’s Platform-Wide Refund Terms (If Applicable)
While Ngamije Solution School does not issue refunds directly, courses purchased through Teachable’s Native Payment Gateway (credit/debit cards or PayPal) may be eligible for a 14-day refund in accordance with Teachable’s own policy.
Important: Teachable’s refund window applies only to eligible course purchases and is managed entirely by Teachable. Ngamije Solution School has no control over their refund decisions.
4. How to Request a Refund (If Applicable)
If your purchase was made through Teachable’s Native Gateway and you believe it qualifies under Teachable’s terms:
- Log into your Teachable student account.
- Visit your course dashboard. Click on “Contact” or “Request Refund” (if available).
- Submit your request within 14 days of your purchase date.
- If you’re unsure how to proceed or face any issues, feel free to contact us—we’re happy to guide you in the right direction.
Email: info@ngamijesolution.com
5. Need Help? We’re Here for You
While we do not offer refunds, we are fully committed to your success and satisfaction. If you encounter:
▪ Trouble accessing your course
▪ A technical issue
▪ Or any confusion about your enrollment
Please don’t hesitate to reach out. We’re here to help resolve issues quickly and ensure your learning experience is smooth and valuable.
6. Final Note
By completing a purchase on our platform, you acknowledge and agree to this Refund Policy. We appreciate your understanding and your commitment to learning with Ngamije Solution School.
